Will I have to install special software on my computer so that I can use the Administrator utility of AHOY.COM solutions?

No. All AHOY.COM solutions are built on Web technology so all you need is a Web browser - either Internet Explorer (5.5 or greater) or Netscape 7.0 (or greater) are recommended.

What if I get an error attempting to login to the administration area?

First check to make certain that you have a good internet connection. If you do have a good connection, check to make sure that you have provided the correct username and password - remember, usernames and passwords are CASE SENSITIVE.

When I upload a .jpg file the image does not display.

The Web does not support .jpg images in CMYK color format - the format must be RGB. If you uploaded a .jpg image file and see an "x" where the image should be placed, your image is most likely formatted as CMYK. In order to change the format you will have to make the change within your photo editor.

I get an error when uploading an image. What should I do?

If you get an error when uploading an image the first thing to do is verify that it is formatted correctly. Also check the file name. File names can only contain letters, numbers, underscores or hyphens. Other characters are not permitted. If you are using a Macintosh make sure that the extension is turned on.

When I upload a bulk list of contacts into the contact database will the existing contact records in the database be overwritten?

That's up to you. You choose whether you want to add to the current database, replace the current database or update the current database.

Can I have more than one attribute that describes contacts in my database.

Yes. You can set up as many attributes as you need to sort your database in ways that will be useful to you.

Can I extract the contact information from the database?

Yes. An extract of the database can be acquired at any time. The file can either be saved to your hard drive as a .csv file or viewed in a browser window.

What is an attribute?

An attribute field helps you group individuals in your contact database so you can tailor the information that you send to them. For example, we have an Attribute field that dentifies the category of service(s) we provide. When we need to quickly communicate information about a specific service to that subset of clients we use the service Attribute to identify them.

Can I access information about the number of individuals who subscribe and unsubscribe?

Yes. The contact activity report provides subscribe and unsubscribe information on a daily basis.

Can a subscriber sign up for more than one newsletter?

Yes. You can add newsletter options on your contact form(s) and ask the subscriber to identify which newsletters he/she would like to receive. The attributes of the selected newsletters are stored in the database and can be viewed on eacj subscriber's individual profile.

What type of image files can I add to HTML email messages?

.jpg, .jpeg, .jpe, .gif, .png, swf

Can I use Flash files within my HTML message?

Yes.

How will I know how to reference a specific image in my HTML message?

A confirmation message is displayed after successfully uploading an image. Use the image reference tag that is displayed in the upload confirmation message.

How will I know who is set up to recieve test messages?

Test recipients are listed at the bottom of the "Select Message" page.